At ScootersMobile, we are committed to providing a reliable and efficient delivery experience for all our customers across the United Kingdom. We carefully process, package, and ship our mobility scooters, electric bikes, and accessories to ensure your order arrives safely and in excellent condition.
This Shipping Policy explains our order processing times, delivery options, shipping costs, and important delivery information.
Shipping Locations
ScootersMobile currently ships throughout the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
We deliver to residential addresses, business locations, and approved delivery destinations across the UK.
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed during weekends or public holidays will begin processing on the next business day.
- Larger items, including mobility scooters and electric bikes, may require additional preparation time before dispatch.
Once your order has been shipped, you will receive a confirmation email with delivery details and tracking information where available.
Delivery Times
Estimated delivery times vary depending on product type, availability, and delivery location:
- Mobility Scooters: 5–10 business days
- Electric Bikes: 5–10 business days
- Accessories & Spare Parts: 3–7 business days
Please note that delivery times are estimates and may be affected by factors outside our control, including weather conditions, courier delays, bank holidays, or high-demand periods.
Shipping Costs
- Shipping charges are calculated based on the product size, weight, and delivery location.
- Any applicable shipping fees will be clearly displayed during checkout before completing your purchase.
- Selected products or promotional offers may include free delivery, which will be clearly stated on the product page.
Delivery Partners
We work with trusted UK delivery providers to ensure safe and reliable transportation of your order.
Depending on the product size and destination, deliveries may be completed through:
- Standard parcel couriers
- Specialist mobility equipment delivery services
- Freight and large-item delivery providers
The most suitable delivery method will be selected based on your order requirements.
Tracking Your Order
When your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).
Please allow up to 24–48 hours for tracking details to update after dispatch.
Mobility Scooter & Large Item Delivery
Due to the size and weight of mobility scooters and electric bikes:
- Deliveries may require a suitable receiving area at the delivery address.
- Customers should ensure someone is available to accept the delivery.
- Some large items may be delivered in protective packaging and may require minor setup before use.
- Delivery instructions should be provided during checkout where necessary.
Damaged or Incorrect Orders
We take great care when preparing every order. If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery.
- Provide your order details and clear photographs of the packaging and product.
- Keep all original packaging until the issue has been reviewed.
Our customer support team will work with you to resolve the matter as quickly as possible.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery details at checkout.
ScootersMobile cannot be held responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete addresses.
Delivery Restrictions
Some products may have delivery limitations due to:
- Product size and weight
- Battery transportation requirements
- Courier restrictions
Any relevant delivery information will be provided on the product page or during checkout.
Contact Us
If you have any questions regarding your order or delivery, please contact our customer support team. We are always happy to assist you with your mobility needs.
ScootersMobile
Reliable mobility solutions delivered with care