At ScootersMobile, customer satisfaction is our priority. We want you to feel confident when purchasing our mobility scooters, electric bikes, and accessories. If you are not completely satisfied with your purchase, our return process is designed to provide a clear and straightforward experience.
Return Eligibility
Customers may request a return within 14 days of receiving their order for eligible items.
To qualify for a return:
- The item must be unused and in its original condition.
- The product must include all original packaging, accessories, manuals, and documentation.
- The item must be returned in a condition suitable for resale.
- Proof of purchase or order details must be provided.
For online purchases, customers have cancellation and return rights under UK consumer regulations.
Items Not Eligible for Return
Returns may not be accepted for:
- Products that have been used, damaged, modified, or altered.
- Items missing original packaging or accessories.
- Customised or specially configured products where applicable.
- Products returned without prior approval from ScootersMobile.
Mobility Scooter & Electric Bike Returns
Due to the size, weight, and specialist handling requirements of mobility scooters and electric bikes:
- Customers must contact us before arranging a return.
- Large items may require specialist collection services.
- Return transportation costs may apply depending on the reason for return.
- Products must be safely packaged and protected during return shipping.
Large mobility equipment often requires specialist handling compared with standard parcels.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect:
- Contact our customer support team as soon as possible.
- Provide your order number and details of the issue.
- Include photographs or supporting information where requested.
We will review the issue and work with you to arrange an appropriate solution, which may include repair, replacement, or refund where applicable.
Return Process
To request a return:
- Contact ScootersMobile with your order details.
- Wait for return approval and instructions.
- Package the product securely.
- Send the item using the approved return method.
Returns sent without prior authorisation may experience delays.
Refunds
Once your returned item has been received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing times may vary depending on your payment provider.
- Any applicable deductions may apply if the item has been used, damaged, or reduced in value.
Refunds for eligible online returns are handled in accordance with applicable UK consumer requirements.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.
ScootersMobile
Reliable mobility solutions with trusted service.