At ScootersMobile.com, we want you to be completely satisfied with your purchase. If you need to return a product, our return process is simple and transparent to ensure your peace of mind.
Eligibility for Returns
You can return your mobility scooter or accessory within 30 days of delivery if:
- It is unused, in original condition, and includes all packaging, manuals, and accessories.
- The product has not been damaged, altered, or customized after delivery.
- You include your proof of purchase (order number or invoice).
Items returned that are used, incomplete, or not in their original condition may be refused or subject to a handling fee.
How to Make a Return
To start a return, please contact us at Info@scootersmobile.com with:
- Your order number
- The reason for your return
- A few photos of the item and packaging
Once your return is approved, we’ll send you clear instructions and a return authorization reference. Please don’t send any items back without authorization.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a ScootersMobile.com error (such as receiving the wrong item or a confirmed defect). We recommend using a tracked courier service for your protection, as we can’t be responsible for items lost or damaged in transit.
Inspection Process
When we receive your item, it will be inspected within 5 business days to ensure it meets our return standards. If accepted, you’ll receive confirmation that your return has been processed. If the return doesn’t meet the conditions, the product can be sent back to you at your expense.
At ScootersMobile.com, we value your trust and are committed to offering dependable mobility solutions with straightforward service. Thank you for choosing us as your mobility partner.
